Last Updated December 2011
1. Title
Title in Goods supplied by RivetOnline.co.uk, shall pass to the buyer upon payment of the purchase price in full. We are Cloggs (UK) Limited, Trading as RivetOnline.co.uk, 7th Floor The102 New Street, Birmingham B2 4HQ. You are the buyer detailed on the Order Forms.
Our Agreement to supply the Goods is made on the date we deduct payment from your credit card the details of which you provided on the Order Form
Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.
2. Colour and Style Representations
Computer monitors and scanners vary in their reproduction of colour. Though we strive for accuracy, all picture colours, products and swatches displayed should be regarded as approximations. All RivetOnline products are well known brands, so if in doubt over colour it is suggested that the customer should first check at a store.
3. Prices
Orders are subject to acceptance by the company and to availability of goods and will be charged at the prices ruling at the time of acceptance. Delivery costs will be those as quoted at the time of acceptance of the order unless subsequently agreed otherwise by the customer.
The price of the Goods shall be the price quoted by us on our Website on the Order Summary Page, unless agreed otherwise by us in writing. We reserve the right to amend any typographical clerical error or omission to prices where reasonable to do so (see 12). The price is inclusive of any payable value added tax in the UK and postage and packaging detailed once delivery serivces have been chosen.
4. Delivery
Orders must be placed by 4pm. Standard delivery is a working day service. UK working days – Monday to Friday excluding public and bank holidays.
Please note if you use our prepaid returns label for a return and require a Refund, there will be £2.95 deduction from the refund to cover carriage costs incurred.
Our carrier will deliver your parcel between 8am and 6pm, dependent on the delivery service selected. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can re-arrange delivery.
5. Making Your Order
You need to search our website for the Goods you desire to purchase using your internet browser and our navigation menu system. Once you have selected the appropriate product(s) and delivery service, complete the Order Form in full and follow the instructions detailed on the Website to complete your payment.
6. Order Fulfilment
You understand that we make every possible effort to update the website to accurately reflect our stock levels. However, in circumstances where you have ordered an item that is out of stock at the point of picking, your order will be automatically 'Backordered' (see 'Order Statuses'), while we order new stock or await supply. In these circumstances our Customer Services Team will be happy to present you with options. If your goods are out of stock and discontinued so that we are unable to source the goods, we will make every effort to offer you an alternative if possible. If these alternatives are not acceptable, you may cancel your order at any time.
If your chosen products are in stock your Order will be processed as quickly as is reasonable to do so. We will deduct the price payable for your chosen products and delivery services from your nominated credit card or method of payment and your chosen products will be despatched to you forthwith.
You understand that we aim to deliver in stock items to UK customers within 3-5 working days but that this is not always possible due to reasons outside of our control. Should UK Customers not receive their chosen products within 5 to 7 days of us confirming their availability to you, please contact us to let us know. You will then be given the choice of:
> Cancelling your order whereupon we will refund the Price you paid or
> Requesting that we despatch further products to you (subject to availability) on the basis that you return one set of the products you receive should you receive two sets or
> Waiting a further agreed time period after which if your chosen products have not been received the previous two options will be available to you.
7. Correspondence
Our primary method of communication regarding your order is via electronic mail (e-mail). You understand that we endeavour to manage the emails we receive as effectively and as efficiently as we can during normal working hours. Our online shopping system should ensure that your receive an automated email receipt confirming your order. You should also receive one automated email receipts confirming that your order has been picked, packed and despatched from our depot and that we have consequently taken payment. In the event of cancellations, refunds or part-refunds, you will also receive confirmatory emails.
You understand that we make every reasonable effort to contact you by email in circumstances that reasonably require us to do so. You undertake to enter a valid email address and to check your emails reasonably frequently until your order is completed to your satisfaction so that you are aware of any notifications that may be necessary to provide. Finally, you undertake to receive at least one email newsletter offering relevant products and discount information, from which you can automatically unsubscribe by following the appropriate link at the bottom of the newsletter.
8. Cancellation
It is your right to cancel your order within 7 working days of receiving the Goods. If the cancellation comes about because the goods are not suitable or do not fit then you will need to pay the cost of the return postage if you selected Standard delivery. You are entitled to a refund or an exchange in those circumstances. If the goods are faulty or are not exactly as described then you have the right to request a refund of the return postage as well as a refund or an exchange of the goods. RivetOnline reserve the right to cancel any order at any time
9. Returns and Dissatisfaction
You may return the Goods to us if you are not satisfied with them provided they are returned in the same condition in which they were sent within 365 days of your receipt of the Goods. See our returns policy for more information.
You may request replacement products, which we will despatch to you (subject to availability) once we receive the original products which were not satisfactory. If you are a UK Customer, you will be provided with a Pre-paid Royal Mail Returns Label which you can use to return the goods to us. We will also cover the cost of returning any exchanged items to you.
Return of faulty or damaged goods should be made in accordance with the arrangements detailed in in our Returns and Exchanges section of the Website; or as otherwise specified for special times of year such as Christmas when there is usually an extended returns period offered, the details of which will be published clearly in the Customer Services section of the website. If RivetOnline have sent you items in error, according to your originally placed order, or if items are faulty or damaged, RivetOnline will refund your return postal costs.
In all other circumstances, RivetOnline reserves the right to recoup postage costs made for exchanged or returned items.
10. Complaints
It is our express intention to deal with you complaints confidentially, fairly and speedily. Please endeavour to let us know of any complaint within 7 working days if at all possible. If you have a complaint or any other query please advise us in the first instance by e-mail to customer.services@rivetonline.co.uk We will endeavour to advise you what to do to resolve the complaint and we will do that within 5 working days. We will keep you informed by telephone or e-mail as to what progress is being made in the resolution of the complaint.
11. Target Audience
RivetOnline's web sites are NOT targeted at children. Orders from children under the age of 12 must be made by parental consent. No information will be knowingly held about children below the age of 12.
12. Basis of Sale
The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions. No variation to this Agreement shall be binding unless agreed in writing by us. Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so. You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form. The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.
13. Risk and Property
Risk of damage to or loss of your chosen products shall pass to you on delivery of them. Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.
14. Warranties
We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.
You warrant that the information entered onto the Order Form is true.
Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.
15. Force Majeure
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-
Act of God explosion flood tempest fire or accident;
War or threat of war sabotage insurrection civil disturbance or requisition;
Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
Import or export regulations or embargoes;
Strikes lockouts or other industrial actions or trade disputes (whether involving employees of us or of a third party);
Power failure or breakdown in machinery.
16. General
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.
The Contract shall be governed by the laws of the United Kingdom.
17. Whole Agreement
The terms and conditions set out in this Agreement represents the entire Agreement.
